Got home and spoke to a Telstra sim activation team person- was told it would take 24-48 hours to activate. Sweet I thought- better than 5 working days that I'd heard about somewhere.
Sunday. Went back to Broadway Telstra shop and thought I'd ask again- the guy said confidently that it would happen Monday morning between 9 and 11 am. Cool, OK.
Monday the 5th December 11:50am came and no action.
I called. I was told network/technical issues were worked on over the weekend and that it should happen by Tuesday morning- if not call one of the 13 numbers.
I decided to call again just after 3pm and say that's what i was told to do.
I got thru to someone and they checked my account for what seemed like15 mins- they said they will make a report and someone will call and give me an update.
I didn't get a call.
It's now 7:40am Tuesday.
Lets see what happens today.
The phone wasn't activated by 11am so I rang again. This time they blamed Vodafone BUT they did activate my service BUT with a temporary number. I was on the phone for over 30 minutes to get this done! I was also told I would get a phone call to update me with what is happening etc.
I added credit to my account which they said would be transferred once my number was ported.
I added credit to my account which they said would be transferred once my number was ported.
I also made an online complaint with the Telecommunications Industry Ombudsman.
It's now Wednesday the 7th of December, 7am. I haven't been called with an update.
I got a few tweets saying that the service is ready to be ported but now waiting on Vodafone.
That's about it. No phonecall.
Thursday the 8th now.
At midday I got a call from Vodafone but was unable to answer so I then rang shortly after and spent 20 mins on the phone and only was told that Porting was slow and no indication of when porting would be complete. No apology for not contacting me earlier either.
A bit before 3pm I got a call from Teletra's complaints department- fairly helpful but suggested that I contact Vodafone to confirm my number/account is still active so that porting could go ahead.
I called Vodafone and was told it is still active and then rang the Telstra guy to confirm that.
The Teltra guy was going to see what he could do with his tech staff to make things happen and that he would call me Friday by 5pm to let let me know one way or the other.
It's now Friday am, still using temporary number.
Can't remember if I made any calls on Friday but I did receive a flurry of calls and texts on Friday afternoon and it became apparent that my number had ported. I was able use my phone as normal.
On Monday the 12th I got a call from the Telstra case manager to apoligise for not calling on Friday like he said he would- he was sick- and offered to make amends for the delay by adding $150 credit on my account with a 6 month expiry date and 4GB(!!) of data with a 30 day expiry date.
I was pretty happy with this- essentially it's 6 months credit/ free use.
That's it- a seemingly simple porting took a week! Poor service from both providors.
A bit before 3pm I got a call from Teletra's complaints department- fairly helpful but suggested that I contact Vodafone to confirm my number/account is still active so that porting could go ahead.
I called Vodafone and was told it is still active and then rang the Telstra guy to confirm that.
The Teltra guy was going to see what he could do with his tech staff to make things happen and that he would call me Friday by 5pm to let let me know one way or the other.
It's now Friday am, still using temporary number.
Can't remember if I made any calls on Friday but I did receive a flurry of calls and texts on Friday afternoon and it became apparent that my number had ported. I was able use my phone as normal.
On Monday the 12th I got a call from the Telstra case manager to apoligise for not calling on Friday like he said he would- he was sick- and offered to make amends for the delay by adding $150 credit on my account with a 6 month expiry date and 4GB(!!) of data with a 30 day expiry date.
I was pretty happy with this- essentially it's 6 months credit/ free use.
That's it- a seemingly simple porting took a week! Poor service from both providors.
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